Privacy Policy

Introduction

MEDICCA PRESS ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our software applications, websites, and related services (collectively, the "Services").

By accessing or using our Services, you consent to the collection and processing of your personal data in accordance with this Privacy Policy. If you do not agree to these terms, please do not use our Services.

Your personal information may be stored or processed in jurisdictions with different data protection laws than your own.

Scope of This Policy

This Privacy Policy applies to all platforms, domains, and applications operated by MEDICCA PRESS, including:

• Websites (e.g., www.mediccapress.in)
• Mobile and web applications (e.g., learning platforms, digital content services)
• Other digital properties linking to this policy

A link to this Privacy Policy is provided within our applications for all users.

Roles and Responsibilities

We process two types of personal data:

• Customer Data: Provided by our customers or their end-users as part of using our Services. Customers act as the Data Controllers (EU) / Data Fiduciaries (India), and we are the Data Processor.
• Other Data: Information we collect directly, such as from visitors to our website, marketing campaigns, or support channels. We act as the Data Controller/Fiduciary for this data.

Information We Collect

1. Customer Data

This includes data you or your end-users provide when using our applications:

• Name, email, phone number, and user profile details
• Annotations, notes, and uploaded files
• Usage activity (e.g., highlights, bookmarks, page views)

Note for schools: Please consult your project sponsor, publisher or institution for privacy practices related to user data.

2. Other Data

Collected from your interactions with our websites and products:

• Device and browser information
• Interaction patterns (e.g., gestures, clicks, page visits)
• Log data (e.g., IP address, timestamps)
• Submissions via contact forms, newsletters, product demo requests, or job applications

3. Third-Party Services

You may choose to log in using third-party registration services. We may also receive information from:

• Google Analytics (aggregated usage trends, device types, user features used)
• Cookies and similar tracking technologies (see our Cookie Policy)

How We Use Your Data

Customer Data

We process this data per our contract with customers to:

• Authenticate users and authorize access
• Provide, maintain, and improve our Services
• Respond to support inquiries
• Send critical service-related updates
• Generate anonymized usage analytics

Other Data

We use this data to:

• Respond to your queries or demo requests
• Send newsletters, updates, or promotional offers (with your consent)
• Improve site performance and content relevance
• Analyze aggregate usage trends

Legal Bases for Processing

We process your data under one or more of the following bases:

• Performance of contract
• Consent
• Legitimate interest (e.g., improving services)
• Legal obligations
• Vital interests (in rare cases)

You may withdraw consent at any time by emailing: app.support@mediccapress.in

Users Under Age

• EU Region: Services are not intended for users under 16 years.
• India Region: Services are not intended for users under 18 years.

Children may only use Services as end-user students through their educational institutions.

Data Retention

• Customer Data: Retained as long as your account is active or as directed by the Customer Agreement.
• Other Data: Retained as needed to fulfill the purposes described in this policy or per legal obligations.
• On account closure, we delete personal data within 30 days, except for data legally required to be retained.

Your Rights

You may have the right to:

• Access, correct, or delete your data
• Withdraw consent at any time
• Object to direct marketing
• Restrict or object to processing under certain conditions
• Request data portability

EU Users (GDPR)

• Change or correct data
• Delete data
• Object or restrict data processing
• Withdraw consent
• Access and export your data

Indian Users (DPDP Act)

• Access, correct, and erase data
• Grievance redressal
• Nominate someone to exercise your rights
• Withdraw consent at any time

To exercise these rights, contact: app.support@mediccapress.in

Sharing and Disclosure

We may share your data with:

• Service providers (under strict confidentiality)
• Legal authorities (as required)
• Other entities in connection with a business transfer

We do not sell your personal data.

Contact Us

If you have any questions, requests, or grievances, please contact us at:

Email: gdpr.compliance@mediccapress.in
Address: MEDICCA PRESS, 703, Shri Sai Corporate Park, Laxmi Nagar, off. Link Road, Goregaon (West), Mumbai – 400104. Maharashtra, INDIA.
Phone: +91 9537381647